Returns & Exchanges
How does it work?
Free UK Returns
Exchanges and returns need to be raised within 14 days of the order date, and 30 days for international orders. Regretfully, international customers must pay to return their items. Returns or Exchanges are not accepted on gift cards.
In our bid to be as eco-friendly as possible, we’ve now scrapped the returns form and Freepost label which was sent out with every order. Don’t worry, returns are still free, you just need to log them online in your account before sending them back to us.
How does it work?
We’ve tried to make our returns process as easy as possible, but unfortunately it’s never going to be as easy as returning items with larger fashion companies.
As a very small business we appreciate your order and your right to return. So we have outlined every bit of information we think you might like to know…
All requests for returns will be refunded via your original payment method. Any exchanges will be sent out to you via your original order shipping address at no extra cost to you.
Please note that all exchanges are subjected to stock availability (please see Retired & Out of Stock paragraphs below) and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online shop credit or any other methods at the discretion of Indi Clothing Co.
Items are retired periodically to make way for new ranges.
Items which will no longer be printed are in our Clearance section. This means due to stock availability we can’t guarantee exchange requests.
We recommend checking the product page before you return your item/s for exchanges.
If an exchange cannot be made, a full refund of the item/s will be given to your original payment method.
We will email you if you have made an exchange request and we cannot fulfil it.
Out of Stock ItemsAs we print our designs in limited quantities, various designs may become out of stock for a period of time.
This means we are working hard to re-print, so please keep checking back to see if your desired item is back in stock.
We announce items back in stock on our social media channels, so please follow us for updates.
If you have made an exchange request and the item is out of stock and not been retired, you may have to wait a small amount of time for us to fulfil this request. We will email you if this is the case. If you cannot wait we will give you a full refund on the item to your original payment method.