Exchanges and returns need to be raised within 14 days of the order date, and 30 days for international orders. Regretfully, international customers must pay to return their items. Returns or Exchanges are not accepted on gift cards.
- Return an item for a full refund
- Exchange an item if you bought the wrong size
- Return the item in the unlikely event it is faulty
Returns must be…
- Received within 14 days of receiving your order
- Unwashed & unused
- Include original tags
In our bid to be as eco-friendly as possible, we’ve now scrapped the returns form and Freepost label which was sent out with every order. Don’t worry, returns are still free, you just need to log them online in your account before sending them back to us.
New Return Steps
1. Create An Account
You must have an account to initiate a return or exchange request. If you have checked out as a guest, create an account and contact us if your order hasn’t linked to your new account.
2. Initiate Return
Find the order in your account and click to view. Click on ‘Return or exchange request’ next to the item or ‘Return my entire order’. Fill in the details and submit the request. We’ll then be in touch with how to return your order.
3. Post It Back
Upon receiving your request we’ll reply with instructions for how to return your item/s. Once we receive your return we’ll update the status of your return via email. Depending on your request the status will either be:
Refunded: We’ve refunded your item/s back to your original payment method.
Exchanged: We’ve sent out your change in size or item at no extra cost to you.
How does it work?
We’ve tried to make our returns process as easy as possible, but unfortunately it’s never going to be as easy as returning items with larger fashion companies.
As a very small business we appreciate your order and your right to return. So we have outlined every bit of information we think you might like to know…
How are returns free?
When you return the items to us, we’ll refund you the standard Royal Mail postage fee along with any item refund. If you are exchanging the item, we’ll refund you the standard Royal Mail postage fee and send the exchange back to you free of charge.
Do I have to pay postage?
Yes, initially. Although we will refund you back the standard Second Class Royal Mail postage fee for that item. If you are returning an entire order, we can only refund you the return postage fee to a coupon code to redeem on future purchases.
Will you refund my full postage cost?
We know the size and weight of each item we sell, this is how we can calculate how much postage to refund you. If you don’t package your item/s as small as possible and have to pay more in postage, we cannot refund you this price as we know it can be cheaper.
All requests for returns will be refunded via your original payment method. Any exchanges will be sent out to you via your original order shipping address at no extra cost to you.
Please note that all exchanges are subjected to stock availability (please see Retired & Out of Stock paragraphs below) and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online shop credit or any other methods at the discretion of Indi Clothing Co.
Items are retired periodically to make way for new ranges.
Items which will no longer be printed are in our Clearance section. This means due to stock availability we can’t guarantee exchange requests.
We recommend checking the product page before you return your item/s for exchanges. If an exchange cannot be made, a full refund of the item/s will be given to your original payment method.
We will email you if you have made an exchange request and we cannot fulfil it.
Out of Stock Items
As we print our designs in limited quantities, various designs may become out of stock for a period of time.
This means we are working hard to re-print, so please keep checking back to see if your desired item is back in stock.
We announce items back in stock on our social media channels, so please follow us for updates.
If you have made an exchange request and the item is out of stock and not been retired, you may have to wait a small amount of time for us to fulfil this request. We will email you if this is the case. If you cannot wait we will give you a full refund on the item to your original payment method.
A return/exchange initiation can only be made once. No refunds will be given for postage fees, taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items. We reserve the right and full discretion to disqualify you from enjoying our returns/exchange policy if the subsequent item(s) for return or exchange are of the same item(s) as a previous order. Our returns and exchanges policy does not cover damage resulting from unique, accidental, or “act of god” damage. Indi Clothing Co makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose. Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of the United Kingdom. All decisions made by Indi Clothing Co are final.