Returns & Exchanges

Exchange or return an item for free in the UK within 30 days of your order. This is extended to 60 days over the festive period (see notices closer to Christmas).

Easily initiate returns in your account and we’ll send you a pre-paid label to return the item. All exchanges are sent to you at no extra cost.

Regretfully, international customers must pay their own postage to return their items.

You can:

Return an item for a full refund
Exchange an item if you bought the wrong size
Return the item in the unlikely event it is faulty

Items must:

Be received within 30 days from the date of your order
Be unwashed and unused
Include original tags

Market & Festival Shop Returns

Returning items from a festival or market pop-up shop? Fill in the form below to initiate your return.

Unfortunately, we can’t process any returns without a receipt, which are always offered to you during the transaction.

Name*
First Last
Your Email Address*
Receipt Number*
Product(s) Returning/Exchanging*
Please list products or describe design, colour and size. Hint: Take a look through our website for the product name.
Log your return request here and we'll be in touch via email as soon as we can.
Return Type*
Is this a refund or exchange?
If my exchange request is out of stock...*
We'll be in touch whichever option you choose.
Reason for Refund Request*
Please enter the information on why you are asking to return for a refund
Exchange Request*
Please enter the information of your exchange, i.e. what size would you like or a different product if we can't fulfill this request. It is recommended to browse our site, so you can see whether we still have the item or if it's in stock.
Address*
Once we've received your return we'll need your address to send the exchange.

Street Address Address Line 2 Town/City County Postcode
We'd hate for our emails not to reach you, so we ask that you please regularly check your inbox or spam/junk mailbox for replies from us.
Name
This field is for validation purposes and should be left unchanged.

Online Returns

If you already have an account or created one at checkout, log in using the user icon on the header of our website. If you didn’t create an account, sign up for free using the same email address as you used for your order and our system will assign the order to your account.

In your account click on ‘Orders’ and click on ‘Return’ next to the relevent order. Then select the item/s you wish to return and fill in the form. Once submitted we’ll get back to you if we need more information and with your shipping label.

The return button in your account will only be visible if you are within the 30 day return period (60 days during the festive season).

Other Terms

A return/exchange initiation can only be made once. No refunds will be given for extra postage fees, taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.

We reserve the right and full discretion to disqualify you from enjoying our returns/exchange policy if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.

Our returns and exchanges policy does not cover damage resulting from unique, accidental, or “act of god” damage.

Indi Clothing Co makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.

Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of the United Kingdom.

All decisions made by Indi Clothing Co are final.

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