FAQs
22/07/2015 2022-11-23 13:46FAQs
Products
We design and screen print each of our items by hand. Screen printing is one of the oldest techniques for printing and still only the best for quality.
The design is blocked out on a screen mesh stencil, then ink is pushed through the mesh onto the product, leaving a flat smooth finish. There is no raised surface on the design and it can be washed as usual.
See our Process page for more information.
We print and customise each of our products in our studio in Scarborough, North Yorkshire. So each item is handcrafted for lasting look and quality on the Yorkshire Coast.
Our clothing is made in Bangladesh by a Fair Wear Foundation inspected factory.
Factories meet strict guidelines which are derived from the eight fundamental conventions of the International Labour Organisation (ILO) and are in line with the Fair Wear Foundation’s Code of Labour Practices (CoLP).
Fair Wear Foundation (FWF) is an independent, non- profit organisation that works with brands, factories, trade unions, NGOs, and governments to provide better working conditions for garment workers around the world.
Products are also tested for harmful substances and certified STANDARD 100 by OEKO-TEX®.
We believe in natural photography, that’s why every image on our website doesn’t have artificial studio lighting. This should give you the most accurate representation of the product. However, colour representation in images may appear different due to how light or how dark (shady) it was at that moment in time.
We never alter colour in post production editing and leave our images as natural as possible.
Ordering
No, you don’t need to. You can make purchases and checkout as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you checkout at the shopping bag page.
Click on the user icon at the top right of our website, then click on ‘Sign up’. Alternatively, you can create an account during the checkout process.
Shop for the items you want, choose your size by clicking on the appropriate buttons and add it to your shopping bag. When you have finished, you can proceed to your shopping bag and check out. Check and ensure that all information is correct before confirming your purchases and payment.
You will be able to add the items as long as they are available. Make sure you’ve clicked on the size you want to buy before clicking the ‘Add to Bag’ button. All items are subject to availability and stock levels are given on each product page.
We accept secure payments directly on our website with VISA (debit/credit/electron), MASTERCARD (including Maestro) and American Express. You also have the option to pay by PayPal. Please visit www.paypal.com for more information.
We now also accept Klarna, which allows you to either pay in installments or pay later (30 days) https://www.indiclothing.co/help/pay-with-klarna/. We do not accept payments via bank transfers.
Yes, of course. Check for the padlock in your browser. This padlock means any data you submit on the site, whether it be passwords, addresses or card details is fully encrypted. For more on how we handle your data please see our Privacy Policy and GDPR Compliance Statement.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimise errors. It is advisable to check your order before placing it.
Key in the code at the field “Coupon Code” which is available in the Shopping Bag and Checkout stage, then click ‘Apply Coupon’. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during checkout. Kindly ensure that all information is correct before confirming your purchase.
Emails are always sent out by our system automatically on order confirmation and dispatch. If you haven’t received these emails, please check your spam/junk folder of your inbox – this is especially prevalent with those of you who have Hotmail (Outlook), Yahoo and Gmail accounts.
The only other way you may not have received these emails is if your email was spelled incorrectly when you checked out. It happens more often than you think and we try and spot any errors on reviewing your order and correct them if we can. Alternatively, you may check the status of your order and change your email address in “My Account” if you are a registered user.
Delivery & Shipping
All orders placed by 2pm from Monday to Friday (excluding public holidays) will be processed and shipped the same day. Orders placed after 2pm are processed the next working day.
This could vary with circumstances such as online security checks, shipping restrictions, events, payment authorization, packing and/or an influx of orders due to sale. Check the notices above the items in the shopping bag or at checkout, these will notify you if there will be a delay in dispatch.
An email confirmation will be sent for all orders once dispatched.
Most UK orders are received the next day after shipping, sometimes it can be longer. European and Worldwide orders can vary, please visit our Shipping & Delivery page for estimated times.
For up-to-date delivery charges for UK and Worldwide please view our Shipping & Delivery page here.
Please double check all delivery details before submitting your order. There may be a small window between receiving your order and dispatching it, so get in touch as soon as you can and we’ll do our best to accomodate any change of address.
Unfortunately, we are unable to accept ‘safe place’ instructions. as this is beyond our control. This is usually handled by Royal Mail or your local delivery office. If you’re in the UK, please contact Royal Mail for this service.
You can refer to our Returns & Exchanges policy and it’s procedures here.
Kindly drop us an email at info@indiclothing.co if you have not received your parcel after 10 working days and we will assist you accordingly. To keep delivery prices down for you we do not offer recorded delivery, so unfortunately there may be nothing we can do if this happens to you.
Returns & Exchanges
In a bid to be more eco-friendly, we no longer supply a return label in our order packages. Returns need to be logged online in your account. For more information please take a look at our dedicated Returns & Exchanges page here.
As long as you have the receipt number, you can return or exchange your item within 30 days. This may be extended during the Festive period. Simply fill in the form on our dedicated Returns & Exchanges page here.
For online orders, we can accept returns through your online account. Haven’t got an account? Sign up for one and we can link your past orders to it.
Unfortunately, for pop-up shop orders, we cannot accept returns without a receipt number. During your purchase you will have been asked if you would like an email or text receipt. Since we personally run our shops, we know our staff never fail to ask this. If you turned down this offer, we cannot accept any returns.
Why do we only offer email or text receipts? Because, believe it or not, paper receipts are not environmentally friendly. Paper receipts use thermal printing, which uses a special kind of paper that is not recyclable. Our email or text receipts are sent from our payment system provider Zettle, you WILL NOT receive any junk or spam emails. You are only added to our personal mailing list if you choose to opt in through a separate email sent after your receipt. This is entirely up to you.