How are you products printed?
We design and screen print each of our items by hand. Screen printing is one of the oldest techniques for printing and still only the best for quality.
The design is blocked out on a screen mesh stencil, then ink is pushed through the mesh onto the product, leaving a flat smooth finish. There is no raised surface on the design and it can be washed as usual.
Where are your products printed?
We print and customise each of our products in our studio in Scarborough, North Yorkshire. So each item is handcrafted for lasting look and quality on the Yorkshire Coast.
Do you make your products?
As with all small companies the clothing and accessories are carefully chosen from a UK based supplier. We then design, print and customise each product – customisation includes applying our own brand to the product (perfectly acceptable since the manufacturers sell “rebrandable” products). Customisation could also include sewing pockets, handles and labels onto our products.
Are your products ethically manufactured and sustainable?
We always make sure to buy products that are WRAP Certified.These products are manufactured in certified factories to ensure that sewn products are being produced under lawful, humane and ethical conditions.
We also use products that are tested for harmful substances and certified STANDARD 100 by OEKO-TEX®.
Why do the colours of products vary so much on your website?
Different lighting conditions produce different colours. Our studio mannequin images are photographed in bright studio lights, producing the best colour conditions. However, our model shots are shot in natural light, in direct sun or shade from trees, resulting in different colour shades.
We never alter colour in post production editing and leave our images as natural as possible.
Do I need to open an account to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you checkout at the shopping bag page.
How do I create an account?
Hover over the user icon at the top right of our website, followed by ‘Create An Account’ and fill in your personal particulars.
How do I order?
Shop for the items you want, choose your size or design by clicking on the appropriate buttons and add it to your shopping bag. When you have finished, you can proceed to your shopping bag and check out. Check and ensure that all information is correct before confirming your purchases and payment.
I have a problem adding products to my shopping bag
You will be able to add the items as long as they are available. Make sure you’ve clicked on the size you want to buy before clicking the ‘Add to Bag’ button. All items are subject to availability and stock levels are given on each product page.
How do I pay for my order?
We accept secure payments directly on our website with VISA (debit/credit/electron), MASTERCARD (including Maestro) and American Express. You also have the option to pay by PayPal. Please visit www.paypal.com for more information. We do not accept payments via bank transfers.
Is your website secure?
Can I amend or cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimise errors. It is advisable to check your order before placing it.
How can I use a coupon code?
Key in the code at the field “Coupon Code” which is available in the Shopping Bag and Checkout stage, then click ‘Apply Coupon’. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during checkout. Kindly ensure that all information is correct before confirming your purchase.
How do I use my gift card code?
Key in your gift card code at the field “Gift card code” which is available in the Shopping Bag and Checkout stage, then click ‘Apply Gift Card’. Please note that we are unable to manually apply the gift card code to your order if you have missed keying it during checkout. Kindly ensure that all information is correct before confirming your purchase.
Gift cards are different to coupons in that your gift card balance can be redeemed whenever you use the code. You’ll be notified of your remaining balance (if any) at order completion and in your order email receipt.
If you’re having problems with Gift Cards please find more information on our Gift Card help page.
Why haven't I received a confirmation of the order by email?
Emails are always sent out by our system automatically on order confirmation and dispatch. If you haven’t received these emails, please check your spam/junk folder of your inbox – this is especially prevalent with those of you who have Hotmail (Outlook), Yahoo and Gmail accounts.
The only other way you may not have received these emails is if your email was spelled incorrectly when you checked out. It happens more often than you think and we try and spot any errors on reviewing your order and correct them if we can. Alternatively, you may check the status of your order and change your email address in “My Account” if you are a registered user.
Delivery & Shipping
When will my order be processed?
All orders placed by 2pm from Monday to Friday (excluding public holidays) will be processed and shipped the same day. Orders placed after 2pm are processed the next working day.
This could vary with circumstances such as online security checks, shipping restrictions, events, payment authorization, packing and/or an influx of orders due to sale. Check the notices above the items in the shopping bag or at checkout, these will notify you if there will be a delay in dispatch.
An email confirmation will be sent for all orders once dispatched.
How long will it take to receive my order?
Most UK orders are received the next day after shipping, sometimes it can be longer. European and Worldwide orders can vary, please visit our Shipping & Delivery page for estimated times.
How much do you charge for delivery?
As a small business we cannot compete with large retailers in offering ‘Free next day’ or reduced shipping charges. We take pride in our eco packaging, which can be completely recycled and charge only what it costs to purchase our packaging and pay for postage.
For up-to-date delivery charges for UK and Worldwide please view our Shipping & Delivery page here.
Can I change my delivery address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
Can I have my parcel left in a safe place once delivered?
Unfortunately, we are unable to accept ‘safe place’ instructions. as this is beyond our control. This is usually handled by Royal Mail or your local delivery office. If you’re in the UK, please contact Royal Mail for this service.
I've purchased the wrong size or colour
You can refer to our Returns & Exchanges policy and it’s procedures here.
I haven't received my order, what should I do?
Kindly drop us an email at firstname.lastname@example.org if you have not received your parcel after 10 working days and we will assist you accordingly. To keep delivery prices down for you we do not offer recorded delivery, so unfortunately there may be nothing we can do if this happens to you.
Returns & Exchanges
How do I return an item I purchased online?
In a bid to be more eco-friendly, we no longer supply a return label in our order packages. Returns need to be logged online in your account. For more information please take a look at our dedicated Returns & Exchanges page here.
I purchased at one of your pop-up shops. How do I return or exchange an item?
As long as you have the receipt, you can return or exchange your item within 14 days. This may be extended during the Festive period. Simply fill in the form on our dedicated Returns & Exchanges page here.
I don't have a receipt, can I return my item?
For online orders, we can accept returns through your online account. Haven’t got an account? Sign up for one and we can link your past orders to it.
Unfortunately, for pop-up shop orders, we cannot accept returns without a receipt number. During your purchase you will have been asked if you would like an email or text receipt. Since we personally run our shops, we know our staff never fail to ask this. If you turned down this offer, we cannot accept any returns.
Why do we only offer email or text receipts? Because, believe it or not, paper receipts are not environmentally friendly. Paper receipts use thermal printing, which uses a special kind of paper that is not recyclable. Our email or text receipts are sent from our payment system provider iZettle, you WILL NOT receive any junk or spam emails. You are only added to our personal mailing list if you choose to opt in through a separate email sent after your receipt. This is entirely up to you.